Purpose of position:
Managing and leading the insured recoveries team to continually improve on success ratios and monies recovered whilst ensuring continued improvement of customer service.
Responsibilities:
Assisting the team with their day-to-day queries
Authorising and finalising claims
Ensuring that targets are met by working proactively with the team
Dealing with client queries and complaints professionally and in line with company values
Relationship management with other insurers
Providing weekly feedback to legal managers
Monthly reporting
Coaching and training of staff
Handling and monitoring performance-related issues as well as disciplinary matters
Requirements:
Matric (essential)
Minimum 6 years' experience in short term insurance claims or legal
Recoveries experience (advantageous)
Management experience (advantageous)
Working knowledge of Microsoft Excel
Skills and Attributes:
Excellent attention to detail and quality oriented
Strong problem-solving, decision-making and objection handling skills
Deadline and results driven
Ability to cooperate and communicate with all levels of management
Strong people skills and client-oriented
Excellent communication skills (verbal & written)
Team player
Show traits of resilience, integrity, ambition and passion
Leadership qualities essential
Live the King Price values
