Purpose of position:
Providing superior service to internal and external clients. Selling products to retain existing clients and attract new business for the organisation.
Responsibilities:
Dealing with client queries and complaints
Upselling a variety of products to existing clients, on all levels, in a competent, efficient, and professional way
Acting in accordance with the quality standards that are in place and in line with the King Price values
Requirements:
Matric or matric equivalent (essential)
RE5 (essential)
Full FAIS qualification (advantageous)
Previous call centre experience, preferably in client care and/or sales environments (essential)
Relevant experience in short term insurance (advantageous)
Excellent product knowledge
Skills and Attributes:
Live the King Price values
Excellent attention to detail and quality oriented
Strong problem-solving, decision-making and objection handling skills
Deadline and results driven
Ability to cooperate and communicate with all levels of management and clients
Strong people skills and client-oriented
Team player
Show traits of resilience, integrity, ambition and passion
Work well under pressure
