MAIN FUNCTIONS OF THE JOB
Policy Administration
- Captures the Takaful policy applications, renewals, and amendments accurately and efficiently to ensure service level agreements SLAs are met.
- Verifies and validates policy documentation to ensure compliance with regulatory and internal standards.
- Maintains up-to-date policy records in the system, ensuring data integrity and confidentiality.
- Ensures that clients are onboarded on the iMAL system.
- Follows up on FICA requirements if applicable.
- Follows up with the client on outstanding information and pending quotations.
Broker Support
- Assists Regional Brokers with queries related to policy applications, documentation requirements, and Takaful product details, ensuring prompt and effective responses.
- Coordinates with Regional brokers to collect and verify client information, ensuring all required documentation is complete and compliant.
- Provides any administration support to the National Manager, Operations Supervisor and Brokers as and when required.
- Contacts clients in the absence of the Broker and/or Manager, not in an advisory capacity.
Claims Processing and Resolution
- Supports the claims team in managing the claims process by collecting necessary documents, verifying details, and communicating updates to brokers.
- Follows up on pending claims, ensuring they are processed within stipulated timelines and that any discrepancies are resolved promptly.
Compliance and Reporting
- Ensures that all Takaful processes and documentation comply with the regulatory requirements and the bank’s internal policies.
- Prepares and submits regular reports on policy administration, broker support activities, and compliance metrics to the Takaful Operations Supervisor.
- Identifies areas for process improvement to enhance efficiency and compliance.
Requirements
Qualifications:
- A diploma or bachelor’s degree in Business Administration, Insurance, or a related field.
- Certification in Islamic finance or Takaful will be an added advantage.
Experience:
- Minimum of 2-3 years of experience in an insurance or Takaful administration role would be an advantage.
- Experience in a customer-facing or broker support capacity is preferred.
