ROLE OVERVIEW
The Service Specialist will be responsible for the following:
Liaising with an international pool of clients on a daily basis.
Planning and implementing the overall shipping strategy.
Managing the progress of a select number of shipments (project management) on behalf of a pool of clients.
Co-ordinating with various internal support teams to ensure smooth and efficient service delivery.
Ensuring customer satisfaction.
QUALIFICATIONS AND EXPERIENCE
University Undergraduate Degree of any background, commerce-focus preferable
Honours Degree advantageous
Work experience advantageous
Strong academic track record required
SKILL SET AND DESIRED COMPETENCIES
Excellent knowledge and use of Microsoft Office Applications
(i.e. Word, Excel, and Outlook)
Excellent use of the English language, both written and verbal
Maintain effective daily communication with relevant team members
Ability to adapt within the ever-changing shipping environment
Organized and able to manage/co-ordinate all the elements of different high-value shipments throughout the shipment process
Attention to detail with the ability to prioritize tasks effectively
Ability to proactively identify problems in advance before a shipment becomes a pressure point
Creative problem-solving ability
Independent-thinker and resourceful
Energetic and enthusiastic
General business acumen
