PURPOSE OF JOB
To assume full control of the daily detailed activities across allocated areas and locations, ensuring that the external and internal SLA's are achieved in line with the Standard Operating Procedures (SOP) and Compliance Standards and Policies.
KEY RESPONSIBILITIES include the following. Other duties may be assigned.
Process Management
Supervises the daily activities of the areas and locations under your control.
Liaise and manage the co-ordinators and staffing to ensure that the daily, weekly and monthly objectives are achieved.
Conduct start and end of shift daily.
Ensure that all SLA are met for internal and external clients.
Manage non-performance matters and report the process to your manager.
Ensures good housekeeping within your defined areas and locations.
Ensure compliance to SOP, company policies, standards, system usage, etc.
Manage & mitigate any risks and report and track all maintenance and risk concerns in-line with OHS and organisational risk requirements.
Collate stats for daily, weekly and monthly submission to the Manager.
Conduct daily site inspections.
Communicate timeously to all internal operational areas on any exceptions.
Supervise staff and process over multiple sites.
Ensure open work orders are closed within SLA.
Ensure waste paper revenue targets are met.
Ensure box exceptions are managed and completed daily.
Ensure warehouse checklists are timeously completed.
People Management
Ensures that permanent and temporary staff is trained, inducted on first day, skilled and that their expertise is optimally applied.
Ensures that the working environment contributes to improve staff morale and increase productivity.
Responsible for performance management of staff.
Responsible for resource planning based on demand and motivate to Line Manager.
Responsible for completion of employee performance appraisals.
SUPERVISORY RESPONSIBILITIES
Has overall responsibility for a staff complement of 5 to 20.
Has overall responsibility for defined areas and locations.
QUALIFICATIONS, EXPERIENCE and KNOWLEDGE:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
B Degree - Operations / Warehouse / Project Management.
Minimum 3 years supervisory experience, specifically in the fields of processing, logistics and warehousing operations.
Ability to multi-task and process.
Must be computer literature.
Professional appearance and good communication skills.
Ability to work beyond regular work hours when required.
Good understanding of excel, word, etc. Must have the ability to manipulate the excel spread sheets to present stats in the desired format.
Valid driver's license.
Own Vehicle.
Forklift License would be advantageous.
