Description
Accounts Receivable Management
Follow up on outstanding payments and escalate overdue accounts to relevant stakeholders.
Keep debtor days to a minimum and consistently meet monthly collection targets.
Investigate and resolve unapplied payment matters.
Crunching of credit notes, Unapplied Cash & Trust accounts
Trust Transfers
Process refunds
Request write-offs and WHT journals in accordance with firm policy.
Client Communication & Case Management
Record all client communications and collection activities in the Case Management System (CMS).
Liaise professionally with clients, staff members, and partners to resolve queries and maintain strong relationships.
Collaborate with relationship attorneys to support collection efforts and resolve billing issues.
Maintain accounts and ensure that client details are up to date
Billing & Statements
Manage consolidated billing and finalize prebills for designated accounts.
Distribute special statements to clients within the first four working days of each month.
Team Support & Administration
Provide backup support for absent Credit Controllers when needed.
Assist with departmental ad-hoc duties as required.
Attend to Debtors mailbox
Reporting
Vendor form completion
Maintain client account details up to date
Qualifications and Experience
Matric or equivalent qualification
Minimum 3 years Credit Controller or Junior Bookkeeping experience
Other
Clear Criminal and ITC record
