Duties and responsibilities
Oversee the daily receipt, sorting, distribution, collection, and dispatch of all mail, courier items, parcels, and confidential documents.
Supervise, motivate, guide, and manage the Mailroom team to ensure high levels of productivity, efficiency, and service delivery.
Provide professional and responsive service to internal and external customers, resolving queries and maintaining positive stakeholder relationships.
Plan, coordinate, prioritise, and allocate mailroom activities to ensure operational deadlines and service standards are consistently met.
Communicate effectively with employees, management, courier service providers, and external customers regarding mailroom operations and service requirements.
Maintain accurate records and tracking systems and prepare reports, statistics, and correspondence using Microsoft Word and Excel.
Ensure mailroom activities comply with company policies, security requirements, health and safety standards, and confidentiality protocols.
Identify operational issues, investigate discrepancies, and implement practical solutions to improve service delivery and efficiency.
Conduct mail collections and deliveries when required and ensure compliance with road safety regulations.
Monitor and maintain mailroom equipment, supplies, and resources to ensure uninterrupted operations and cost-effective service delivery.
Ensure accurate handling, tracking, recording, and delivery of all mail and courier items, minimising errors and losses.
Identify opportunities to enhance processes, improve service levels, and increase operational efficiency within the mailroom function.
Coordinate the daily activities of drivers and the company fleet to ensure the efficient collection, delivery and distribution of mail, documents, parcels and other business related items. Monitor vehicle availability, servicing, licensing, maintenance and compliance with company policies and road traffic legislation.
Qualification/s
Bachelor's degree or Diploma in Admin, Logistics, Finance, Accounting, Human Resources, or related field (Extensive experience in the field may be considered)
Experience
5 years supervisor level, preferably in professional services or legal industry
Valid driver's license
