Description
The Visual Display Assistant supports the execution of world-class visual merchandising standards across all retail stores. Working closely with the Visual Display Manager, this role ensures brand consistency, assists with product display implementation, and supports the coordination of new store openings. The incumbent will conduct regular store visits to assess visual execution and assist in training and leading merchandising teams on-site.
What you will love doing in this role
Performance
Assist in the implementation of visual display standards to drive product visibility and sales.
Support the measurement and documentation of visual merchandising effectiveness and compliance across stores.
Capture visual merchandising assessments for feedback and reporting purposes.
Contribute to reporting on visual execution against product-specific KPIs and promotional effectiveness.
Product
Ensure the consistent application of brand-approved product merchandising guidelines.
Assist with visual layout execution, including focal points, window displays, mannequin styling, and zoning.
Provide hands-on support in implementing promotional campaigns and seasonal changes.
Identify and report issues related to poor execution or product presentation.
People
Support store teams with informal, on-the-floor training on visual merchandising expectations.
Assist the Visual Display Manager in coaching in-store merchandisers during visits.
Lead and coordinate small merchandising teams during new store setups or major display changes.
Act as a brand ambassador by influencing in-store teams on visual excellence.
Protection
Ensure visual elements are installed safely, following display protocols and safety standards.
Report damaged fixtures, signage, or materials that could impact on the in-store customer experience.
Support the safe storage, transport, and setup of visual materials during store visits and projects.
Place
Conduct store visits to assess alignment with visual standards and customer experience goals.
Track and report on store readiness for trade from a visual presentation perspective.
Capture photographic evidence of before-and-after visuals during promotional or seasonal implementations.
Assist with optimizing store layouts and visual flows during openings or refurbishments.
Customer Service
Ensure visual merchandising contributes to an-enhanced in-store experience for customers.
Support the store team in creating engaging, inspiring, and navigable product displays.
Help execute layouts that promote top-performing products and respond to customer preferences.
Finance
Support cost-effective use of visual materials by ensuring reusability and correct installation.
Assist in maintaining visual merchandising equipment and signage to reduce unnecessary spend.
Flag needs for new visual elements or replacements to the Visual Display Manager with sufficient lead time for budgeting.
Requirements
What you'll need to do this role
Certificate or Diploma in Visual Merchandising, Retail, or Fashion Design (preferred).
1 - 2 years of experience in visual merchandising, retail display, or store presentation (internship or entry-level experience acceptable).
Experience working in a retail store environment is an advantage.
Must be willing and able to travel nationally.
A valid South African driver's license
What we love about you
Strong Visual Eye and Aesthetic Awareness
Attention to Detail
Time and Project Management
Communication and Team Collaboration
Proactive Problem Solving
Passion for Retail and Customer Experience
Flexibility and Willingness to Learn
Hands-on Execution and Physical Readiness for Store Setup Work
Behaviors we love
Wow my customer
Walk in my customers' shoes
Deliver on my promises
Deliver insight-led solutions my customers need
Treat the business asâÃÂïmy own
Take accountability
Be curious, creative & explore opportunities
Do it right & at the right time
Play as a team
Be helpful
Be inclusive
Find the fun
