Responsibilities:

Manage community engagement on social media portals such as; Instagram, LinkedIn, TikTok, Facebook, X and others.
Active monitoring of social campaigns and adjusting tactics to improve community engagement.
Setting and implementing social media and communication campaigns to align with marketing strategies.
Responding to comments, direct messages and customer queries in a timely manner
Monitor and report on trends in the community engagement space.
Work closely with the Brand Manager, Brand Coordinator and Social Media Manager to achieve a healthy and sustainable relationship with customers of OneDayOnly.
Analyze web traffic and relevant community metrics
Develop and implement traffic plans to ensure the timely and accurate delivery of content
Coordinate with internal teams to develop and execute effective traffic plans
Monitor and analyze content delivery performance and make necessary adjustments
Develop and maintain relationships with content delivery partners
Monitor and ensure compliance with industry standards and regulations
Troubleshoot and resolve any issues as needed
Prepare and maintain detailed reports on content delivery performance
Additional assistance in managing the social media pages and community management of a small business
Must have strong video content creation skills and be comfortable appearing on camera as part of brand storytelling and community engagement

Requirements, Skills, & Qualifications:

2-3 years of experience in Community Engagement or strong Customer Service background.
Knowledge of marketing trends and techniques
Social Media Experience Advantageous
Proficiency in the Google workspace suite
Ability to multitask and juggle several responsibilities simultaneously
Excellent organizational skills and good attention to detail
Extensive understanding of fostering diverse communities and building strong relationships
Excellent communication skills
Good understanding of problem solving and thinking quickly on your feet.
Accurate reporting skills
Problem-solving skills

OneDayOnly.co.za

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Community Engagement Coordinator at OneDayOnly.co.za