REQUIREMENTS :
An NQF level 7 qualification in Computer Science/ Information Technology/ Business Analysis/ Computer Systems as recognized by SAQA. Certificate for entry into the Senior Management Service.
5 years on middle/senior management (levels11/12) experience in ICT. Added advantage: Certificate COBIT 5, ITIL, KING 3 or 4, Project Management, Business Analysis Certificates.
DUTIES :
Manage the coordinating and database activities to support application development projects. Provide functional and technical support to ensure performance, operation and stability of database systems. Manage data exporting and importing across database systems. Provide database connectivity and access support throughout the GPW. Prepare documentation of all database procedures and guidelines.
Provide high level support to customers on a daily basis. Manage the providing of support and identifying all issues and address and report of all issues and solutions. Administer and resolve applications issues, provide updates and perform root cause analysis. Perform root cause assessment and debug all issues on server domain, and availability of applications.
Install and prepare tools required for proper functioning of the website front line applications on a regular basis. Assist with systems integrations and identifying and resolving technical issues. Manage the creating of system guidelines and the designing of new computer systems and frameworks for the GPW.
Define system problems by conferring with users, stakeholders and evaluating procedures and processes. Collaborate with Business Analysts, Project Leads and IT teams to resolve issues and ensuring solutions are viable and consistent. Maintain and upgrade existing systems as required. Troubleshoot technical issues and planning risk mitigations. Manage all production systems and recommend ways to optimise performance and provide solutions to problems and prepare reports for all problems.
Identify problems and opportunities within the GPW and ultimately provide solutions that help achieve the business' goals. Implement and support business information systems across multiple departments. Develop new models that underpin sound business decisions. Review test cases, process change requests and project's scope, acceptance, installation and deployment.
Manage the Directorate Develop the operational plan for the Directorate and ensure its implementation. Allocate and manage resources at functional levels to ensure the delivery on set targets for the Directorate. Formulate, identify Policy shortfalls and necessary amendments.
Conduct financial planning and account for allocated budget. Ensure adherence to policy and statutory directives relevant to the functional terrain of the Directorate. Monitor, evaluate and report on the performance of the directorate.
