- The Continuous Improvement Officer is an execution-focused role responsible for driving day-to-day operational improvements across the DC. You will apply Lean tools, support supervisors with structured improvement plans, track operational performance metrics, and lead small-scale CI initiatives from identification through to implementation.
- This role requires strong floor presence, operational credibility, and the ability to turn data and observation into actionable improvements.
Key Responsibilities
- Lead and facilitate Kaizen events, 5S programmes, and standard work initiatives across DC functions receiving, put-away, picking, audit, shipping.
- Apply Lean tools including 5S, visual management, standard work documentation, and root cause analysis 5 Whys, fishbone to identify and resolve inefficiencies.
- Document current-state and future-state process maps for improvement projects.
- Support supervisors in drafting and implementing floor-level improvement plans.
- Drive and sustain a culture of continuous improvement at team and supervisor level.
- Identify performance trends and surface root causes to the Operations Manager with clear supporting data.
- Maintain an improvement register documenting each initiative: baseline measurement, change implemented, and quantified outcome. This register is a required output and forms part of performance assessment.
- Monitor productivity at team and individual level in order to flag anomalies to operations managers with supporting data.
- Participate in time observations to support productivity benchmarking.
- Provide input to scheduling and staffing planning by identifying bottlenecks or capacity constraints visible from improvement activity.
- Write and maintain SOPs for processes that have been improved or standardised.
- Train DC staff and supervisors on new or revised processes and standards.
- Support supervisors with performance coaching tools and structured feedback frameworks for improvement-related behaviour change.
- Monitor adoption and compliance with new SOPs; escalate persistent non-adoption to the Operations Manager.
- Extract and manipulate data from the WMS/WES/APEX/BI to support improvement analysis.
- Assist with user-level testing of system changes prior to deployment, specifically testing against operational processes.
- Flag process-system misalignments to the Operations Manager and Systems Administrator for resolution.
Qualifications and Experience
- National Diploma or Bachelor’s degree in Supply Chain Management, Logistics, Industrial Engineering Technology, or Operations Management.
- Lean / Six Sigma Green Belt desirable, not required at entry.
- 3–5 years in a Distribution Centre, warehouse, or logistics operations environment.
- Demonstrated exposure to Lean tools 5S, standard work, Kaizen, visual management in a live operational setting.
- Experience supporting or coaching supervisors in an operations improvement context.
- Advanced Excel: pivot tables, VLOOKUP-level data manipulation, and basic performance tracking tools.
- Working familiarity with at least one WMS platform user-level access; not configuration or development.
- Worked with reporting tools such as Apex/PowerBI.
- MS Office proficiency.
Competencies
- Able to work alongside and influence warehouse floor staff and supervisors in a high-pressure, shift-based environment. Builds trust through consistency and follow-through, not seniority.
- Can extract meaning from operational data, identify patterns in KPI trends, and present a clear improvement case to an operations manager without over-engineering the analysis.
- Translates improvement findings into plain language. Can write a usable SOP, brief a supervisor group, and support floor staff through a process change without causing resistance or confusion.
Deadline:14th July,2026
