Job Description:
- The successful candidate will be responsible to deliver an advisory service order to attend to non - technical service activities accurately and timeously as per agreed standard operating procedures.
Specific Role Responsibilities:
- To deal with all customers and coordinate service work and time
- To act as liaison between service customers and dealership
- To promote the sales of labour and parts
- Maintain service appointment list
- Obtain the customers approval and signature after first making sure the customer understands the dealership payment policy
- Contact the customer for authorisation whenever the repair order needs to be extended beyond agreed estimate and give him the new total cost estimate and new delivery time
- Record the results of the contract on the repair order and any additional instructions authorised by the customer or the customers refusal to authorise additional safety-related repairs
- Follow up while the repair is in progress to ensure its completion on schedule in accordance with repair instructions
- Maintain customer file Follow up system, telephoning the customers who have not responded to a mailing, ensure customer satisfaction by calling customers who have had major repairs
- Settle customer complaints promptly
- Explain to the customer work performed and parts replaced when presenting the invoice
- Inform the Service Manager about trends in customer appointments, and shop performance
- Inform the sales department of the customers intention or possible intention to trade or sell
- Perform test drive after completion of repairs if necessary
- Attend training that the distributor provides for Service Advisor
- Maintain neat and tidy appearance for greeting customer
- Develop communication skills to reinforce customer relationship
- Conform to warranty policies
- Keep on top of work in progress
- Cash outstanding
Qualification and Experience:
- Matric Certificate
- 3 - 5 years' work experience within the motor industry in a service advisor capacity with technical knowledge
- Kia brand background would be an added advantage
Skills and Personal Attributes:
- Occupational Health and Safety
- Trust and Integrity
Closing Date 13 July 2026
