Purpose of the Job
The Regional Manager will be responsible for ensuring organisational effectiveness by providing leadership for the Organisation's Cleaning, Hygiene, Pest Control, Fumigation and Landscaping operational functions.
The successful candidate will oversee the effective management, performance and growth of allocated key accounts within the region, ensuring operational excellence, regulatory compliance, client retention, service quality and operational efficiency, while supporting business development and continuous improvement initiatives.
This role requires a proactive, results-driven leader with strong operational management capability and financial acumen, excellent client relationship skills, and the ability to manage large teams, resources and service delivery within a fast-paced environment.
Manage allocated key accounts across cleaning, hygiene, pest control, fumigation and landscaping in line with contractual obligations and service level agreements
Maintain strong client relationships through ongoing engagement, rapport building and effective communication
Address operational escalations, service complaints and implement service recovery actions; conduct customer satisfaction surveys and act on feedback
Independently manage new client on-boarding and existing client off-boarding
Identify and conclude upselling, cross-selling and service enhancement opportunities within the existing customer base
Support pricing, quotations, contract renewals and commercial processes
Oversee day-to-day operations across all service lines, including planning schedules, allocating resources and coordinating teams and technicians
Monitor site and operational performance against service level agreements and internal KPIs, flagging and resolving potential issues
Conduct site inspections, audits and quality assessments to drive continuous service improvement; maintain accurate operational records, reporting and system updates
Manage budgets and Profit & Loss for the allocated portfolio, driving operational performance, improved efficiencies and savings on soft costs; assist with management and control of Debtors accounts
Manage wage, chemical, equipment and material costs to ensure profitability per site and remain within budget, ensuring wages are processed accurately and timeously
Manage staff attendance, productivity, training, discipline and performance in line with company procedures and labour legislation, with industrial relations support; manage casual labour requirements and ensure sufficient relief staffing
Provide coaching, guidance and performance feedback to operational staff; develop training programmes to address identified training needs
Ensure full compliance with statutory requirements, industry standards, health & safety legislation and company policies across all sites, ensuring pest control methods, chemical usage and documentation comply with regulatory and environmental requirements
Requirements
Matric Certificate (Certified)
Relevant qualification in Pest Control, Environmental Health, Operations or a related field; a Diploma in Business Management would be an advantage
Registration as a Pest Control Officer will be advantageous
Minimum 3 - 5 years' experience in hygiene services, facilities management, cleaning, pest control, landscaping or a similar operational environment; senior management experience in Hospitality/Cleaning would be an advantage
Proven experience managing large operational teams across multiple sites
Strong financial acumen, including budgeting, cost control, and Profit & Loss (P&L) management
Experience in performance management, employee relations, coaching, and overall HR people management
Excellent client relationship management and service delivery experience, including proven experience managing service contracts and client accounts
The ability to drive operational performance, improve efficiencies, and support business growth
Experience in highly commercial and sensitive markets is compulsory
Working knowledge of hygiene service delivery standards, cleaning protocols, consumable management and Cleaning Industry regulations, including Operational and Client requirements
Proficient in Microsoft Office Suite and operational reporting systems
Valid Code 08 Driver's Licence and own reliable vehicle
Strong client relationship and stakeholder management skills
Excellent people management and leadership capability
Proven negotiation and influencing skills
Excellent verbal and written communication skills
Strong planning, coordination and organisational skills
Strong problem-solving and analytical skills
Financial awareness with the ability to monitor operational costs and margins
Coaching, mentoring, motivating and disciplinary management capability
Knowledge of South African and industry-specific laws, including basic knowledge of the Health and Safety Act of 1993
Ability to work under pressure, independently manage a high-value portfolio and make sound operational decisions
Ability to manage multiple operational priorities effectively
Attention to detail and commitment to service excellence, quality standards and client satisfaction
Demonstrated commitment to high ethical standards within a diverse workplace
Demonstrated commitment to health, safety and compliance standards
Demonstrated leadership and vision in managing staff groups and major projects
Flexible and collaborative work style with a commitment to achieving operational targets and resolving operational problems timeously
Closing Date 31 July 2026
