ENVIRONMENT:
- A leading digital technologies company is looking for a Senior IT Manager, who will be at the helm of their IT operations, ensuring their infrastructure and IT governance is robust, secure, and scalable. You'll lead a talented team, drive strategic initiatives, and shape the future of their Tech landscape.
DUTIES:
Infrastructure Support / IT Management
- Oversee the day-to-day operations of the IT department, ensuring effective management and monitoring controls
- Lead rapid response to network outages and hardware issues, ensuring minimal disruption and swift resolution
- Monitor operational performance and implement proactive measures to prevent recurring issues
- Act as the final escalation point for major incidents and service outages
- Managing internal support desk
- Support procurement activities for hardware, software, and services
- Lead cybersecurity initiatives, including vulnerability management, patching, and threat mitigation
- IT strategic planning and budgeting
- Monitor operational performance and implement proactive measures to prevent recurring issues
- Develop, enforce, and maintain IT policies, procedures, and best practices to ensure operational efficiency and compliance
- Oversee backup, disaster recovery, and business continuity planning, ensuring readiness for potential IT disruptions
- Collaborate with cross-functional teams to align infrastructure capabilities with business objectives and project requirements
- Participate in strategic planning forums to improve IT operations and define future technology initiatives
External It Solution and Delivery
- Lead rapid response to network outages and hardware issues, ensuring minimal disruption and swift resolution
- IT services delivery for managed services
- Support the onboarding of new managed services clients into the NOC and SOC
- Collaboration in the implementation of managed services solutions
- Ownership, management, and operational implementation of ITIL-aligned processes.
- Infrastructure monitoring, ensuring availability and reliability of IT services
- Support and collaboration implementation of solutions with project management and bid office
- Ensuring effective transition from project delivery into operational support
- Manage vendor relationships related to infrastructure, security
IT Governance & Compliance
- Develop, enforce, and maintain IT policies, procedures, and best practices to ensure operational efficiency and compliance.
- Internal and External IT service frameworks
- Own and drive security governance across the organisation
- Liaise with auditors, regulators, clients, and internal stakeholders on security and compliance matters
- Own and drive information security governance across the organisation
- Lead ISO 27001 compliance and audit readiness processes
Leadership & Team Management
- Strategic reporting to the COO and executive leadership
- Act as a trusted advisor to internal departments and key clients
- Identify skills gaps and support training and capability uplift.
- Lead, mentor, and develop IT engineers and support staff.
- Foster a collaborative, accountable, and high performance culture.
- Identify skills gaps and support training and capability uplift.
- Support recruitment, onboarding, and succession planning within the IT function
REQUIREMENTS:
Technical Competencies:
- Architecture
- Database administration
- Infrastructure
- Quality management and assurance
- Systems design and integration
- Service management processes
- IT support troubleshooting
Qualifications Experience:
- 3-year Degree / N-diploma NQF 6 preferably in Information technology or related studies
- Min of 8 years’ experience in IT leading the NOC and SOC environment
Certifications and Licenses:
- Cisco Certified Network Associate CCNA
- Cisco Certified Network Professional CCNP
- ITIL Practitioner V4 Certification
- CompTIA Network+
- Microsoft Certified: Azure Administrator Associate
- AWS Certified SysOps Administrator – Associate
- SolarWinds Certified Professional SCP – Network Performance Monitor NPM
- ServiceNow Certified Implementation Specialist – IT Service Management ITSM
- Microsoft Certified: Azure Administrator Associate
Additional Requirements:
- Solar Winds
- Service now SNOW
- Thousand eyes
ATTRIBUTES:
- Strategic insight
- Change Management
- Innovation
- Performance Optimisation
- Dealing with Ambiguity
- Commercial Acumen
- Decision Making
- Advising and influencing
- Team Leadership
- Motivating and inspiring
- Networking
- Collaborating
- Ownership
- Continuous learning
