Description
- Join our South Africa Operations team and lead a talented group of salaried and hourly employees in delivering exceptional fulfillment experiences to our customers.
- You'll drive operational excellence across our network by fostering a culture of safety, quality, and continuous improvement while empowering your team to succeed.
Key job responsibilities
- Support, mentor, and develop your salaried and hourly team members, providing them with the tools and guidance they need to succeed in their roles
- Lead projects with site and regional impact, working collaboratively with other leaders to implement solutions that drive business objectives
- Build and execute productivity plans by analyzing forecasts, determining staffing requirements, and coordinating with regional partners to balance workload effectively
- Manage safety, quality, productivity, and on-time customer delivery by monitoring key metrics and taking corrective action when needed
- Partner with support teams across Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to develop and implement plans that meet operational goals
International Training Requirement:
- This role requires mandatory international training for the first 4 weeks, with the possibility of extension up to 6 months where operationally required. Successful candidates must be willing and able to be based outside of South Africa for the duration of their training period.
- Support with travel and accommodation arrangements will be provided. A valid passport and willingness to travel internationally are essential requirements for this position.
A day in the life
- As an Operations Manager, you'll spend your day engaging with your team across our fulfillment operations, which span three critical phases: first mile product storage and preparation, middle mile order transport, and last mile customer delivery.
- You'll review performance metrics and forecasts to optimize productivity, collaborate with cross-functional partners including Safety, Engineering, and Human Resources to solve operational challenges, and mentor your team members to help them grow in their roles.
- You might lead a project to streamline processes, conduct safety briefings, or work with regional leaders to balance workload distribution. Your focus remains constant: ensuring customers receive their orders on time, every time, while maintaining the highest standards of safety and quality.
- About the team
- We are a dedicated operations team committed to becoming the most loved e-commerce store in South Africa by delivering locally-relevant fulfillment experiences that delight our customers.
- Our team embraces a Day 1 culture we stay curious, invent solutions, and learn quickly from both successes and setbacks. We invest in developing our people and continuously innovate to serve our communities better.
- When you join us, you'll work alongside colleagues who are passionate about operational excellence and committed to supporting one another's growth. Together, we're building something meaningful for South Africa's e-commerce landscape.
Basic Qualifications
- 3+ years of program management, logistics, operations, supply chain, transportation, or related field experience
- 3+ years of people management experience
- Experience with performance metrics, process improvement and Lean techniques
- Knowledge of Excel skills to be able to refine data and prepare business reports
Preferred Qualifications
- 5+ years of maintenance or engineering experience, or experience in Logistics, Distribution or Fulfillment processes
- Experience with Lean or Six Sigma analytical techniques
- Experience in leading large, cross functional projects
- Valid passport and willingness to travel internationally
