You’ll be working within the Analytics & Insights team, responsible for delighting clients around South Africa through delivering retail measurement insights and analysis for Retailer clients.
Responsibilities
Service Management:
- Ensure the delivery of value analysis in a timely manner, aligned with strategic business priorities defined in the Account Plan with clients in South Africa
- Support the generation of thought leadership materials.
- Support account team building materials to new conversations with prospect clients
- Providing performance overview analysis and business issue analysis to Retailer clients
- Developing deep knowledge of NielsenIQ RMS solutions and delivering value for clients
- Working closely with the Consulting Lead, Operations Team and Retailer Vertical to transform customer experience
Efficiency / standardization / transformation:
- Make use of NIQ Connect platform in presentations and ensure the incorporation of guided analytics as a fundamental part of analytics promoting self-service in clients.
- Mapping of all deliverables committed to with the customer
- Achieving transparency in responses, commitments and constant communication used as a negotiation and service management tool
- Fulfilment of the service model agreed with the client service mix.
- Promote self service to customers
- Promote the use and application of NIQ Discover data pull, reporting, business issues that can be solved by guided analytics
- Promote the use of NIQ Tools and systems for quality issues, special customer requirements and information available in the knowledge NielsenIQ
- Plan trainings with clients to ensure the above-mentioned points
Self-development:
- Comply with the internal training and certification process defined by the company onboarding and NielsenIQ academy.
- Incorporation of the service code and golden rules in the day-to-day business.
