Are you someone who can:
- Lead and support the sales and service team to achieve and exceed agreed targets
- Drive sales across product and campaign initiatives to optimise growth and profitability
- Deliver customer experience excellence aligned to organisational values and service standards
- Communicate service solutions clearly and secure customer and stakeholder buy in
- Ensure product knowledge and advice provided is technically accurate and compliant
- Engage customers to understand unique requirements and support value optimisation and product integration
- Manage and grow the active customer account base within the branch
- Analyse customer insights and business data to identify service and sales improvement opportunities
- Provide regular reporting on service delivery, customer targets, and SLA performance
Leadership, People & Performance Responsibilities
- Manage team delivery against goals within the area of responsibility
- Set meaningful stretch goals and motivate team achievement
- Provide ongoing coaching, guidance, and performance feedback
- Identify development needs and ensure personal development plans are created, implemented, and reviewed
- Create a development culture where learning, insights, and best practice are actively shared
- Manage performance moderation, recognition, disciplinary, and retention processes in line with HR policies
- Participate in Talent Management practices and succession planning
- Implement Employment Equity plan targets in recruitment and employee movement activities
- Resolve conflict and respond to employee concerns in a timely and fair manner
- Ensure effective transfer of skills across functions within the team
Compliance, Risk & Governance
- Ensure full compliance with statutory, legislative, policy, and governance requirements
- Implement and embed relevant policies and practice standards across the team
- Maintain up to date knowledge of legislative changes, industry best practice, and internal compliance requirements
- Ensure system and process compliance and address audit findings effectively
- Identify, assess, and manage risks within the area of accountability
- Provide input into governance and compliance process improvements
- Educate team members on risk management, compliance expectations, and process enhancements
- Participate in specialist risk and governance forums where required
Qualification & Experience Requirement
- Minimum Qualification: Grade 12/ NQF Level 4
- Preferred Qualification: NQF Level 5 Certificate in Banking, Business Management, or related fields
- 1–3 years of experience in sales, management and/or preferred supervisory experience
You will be an ideal candidate if you possess the following:
- Proven leadership experience within a sales and service branch environment
- Strong track record of achieving sales, service, and customer experience targets
- Solid understanding of compliance, risk, and governance within financial services
- Experience coaching, developing, and managing team performance
- Ability to analyse data and translate insights into practical actions
End Date: July 8, 2026
