Are you someone who can:
- Serve customers promptly and professionally, ensuring their needs are fully understood
- Deliver an excellent customer experience aligned to Balanced Scorecard service standards
- Achieve net profit growth through effective sales and service support
- Manage the migration of customers from traditional transactions to Self‑Service and digital channels
- Grow the active customer account base to expand overall client engagement
- Identify and maximise cross‑sell opportunities to strengthen customer relationships
- Track, control, and influence sales activities to achieve predetermined sales targets
- Track, control, and influence service activities to improve service efficiencies
- Provide efficient administration through careful planning, accurate reporting, and timely information updates
- Check and verify transactions daily to ensure new business applications are processed and closed within required timelines
- Produce accurate and reliable sales and service statistics for management and decision‑making
- Comply with governance, legislative, and audit requirements
- Uphold FNB’s Golden Rules processes and procedures consistently
- Take accountability for self‑development and continuously grow personal capability
Qualification & Experience Requirement
- Minimum Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
- 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services
End Date: July 8, 2026
