Purpose Statement
- To interpret the department business plan and be responsible for the day-to-day management of a designated function and team to deliver the objectives and goals, embed appropriate processes, practices, standards and delivery maintained high quality client service.
Experience:
- 5+yrs in a banking/fintech environment with at least 3 yrs experience in the designated function and overseeing delivery of client service and experience teams.
- Driving delivery and effective client service in a fast moving, regulated environment.
- Stakeholder management
Operational leadership and management.
- In the case of International Payments & Interbank Operations:
- International payments operations | Interbank processing[MD2.1] and banking operations | Reconciliations and financial control | Payment investigations and query handling | Interbank matching processes
Qualifications Minimum
- A relevant tertiary qualification in Finance or Banking
Qualifications Ideal or Preferred
- Bachelor's Degree in Finance or Banking
Knowledge
- International payments operations | Interbank processing[MD2.1] and banking operations | Reconciliations and financial control | Payment investigations and query handling | Interbank matching processes
Knowledge:
- Banking systems and payment platforms
- General, operational management practices and principles
- People management practices and principles
Function specific knowledge:
In the case of International Payments & Interbank Operations:
- SA Reserve Bank Exchange Control Regulations | SWIFT standards and payment cutoff times | FX payments, clearing systems, and pricing concepts | Nostro accounts and correspondent banking | AML, sanctions, and regulatory frameworks
Skills
- Analytical Skills
- Communications Skills
- Decision making skills
- Leadership Skills
- Management skills
- Planning, organising and coordination skills
