Job Purpose:
- The Technician is responsible for servicing, testing and repairs of computer equipment. This could include PCs, Tablets, Notebooks, PSUs, UPSs, monitors, printers, cash registers and/or other related equipment and components depending on the requirements of the position.
Responsibilities:
- Complete optimum number of repairs per day according to the specific discipline, keep to a minimum of 4 per day.
- Complete work within the turnaround time of less than two days.
- Maintain work rate at above 90% of SLA.
- Maintaining a rework rate of below 3%.
- Follow the correct test process for international brands.
- Log test results on the server.
- Accept repairs on system immediately after removing the item from the customer store.
- Follow up with clients awaiting feedback and update the notes on system. Update the client on the job progress.
- Return 100% of test stock to service stores within 2 days from receipt.
- Complete applicable forms, such as fault reports, daily.
- Communicate with clients in a friendly and professional manner as representative of Mustek.
- Maintain a professional image with the necessary attention to being clean and neatly dressed.
- Contributes to team effort by accomplishing related results as needed.
- Stay abreast of technological advancements pertaining to product range.
- Provide customer support, either via e-mail, telephonic or at the front desk.
Qualification and Experience:
- Matric
- CompTIA A+
- N+ Preferred
- 2 years’ experience as a technician
- Driver’s license Preferred
Skills and Knowledge:
- Knowledge of ICT industry
- Product offering software and hardware technical knowledge
- Computer literacy especially in Microsoft applications skills
- Problem solving skills analytical
- Good communication skills verbal and written
- Technical skills and problem analysis
- Driver competency
- Efficient trip management
