- We are looking for a passionate IT Support Engineer who enjoys customer service and technical support. This individual will be contributing as part of a team, providing technical support, troubleshooting hardware and software issues for our Head Office users and Divisional Offices – both remotely and in-person.
- This role suits technically minded individuals with strong IT troubleshooting skills and a passion for customer service.
- This role suits individuals who value personal accountability and commitment to building excellence over time. Growth in this role comes from depth, reliability, and sustained performance.
Key Responsibilities
- Engaging/Interacting with customers via email, telephone or in person
- Problem solving and troubleshooting of hardware and software related technical issues
- Resolve user queries effectively, and provide relevant feedback timeously
- Log all calls that are reported via the web, email or telephonically into the CA Logging System
- Be IT security conscious and be able to work with supporting teams to remedy critical issues promptly
- Support & Setup of computer desktop equipment in meeting rooms daily
- Imaging and setup of desktop computers for new users
- Moving of desktop computers during the day and after hours
- Ability to analyse and report on problem areas and proactively working on solutions
Qualifications and Experience
- Relevant technology courses attended MCSE and A will be an advantage
- Certificate, Diploma and or degree advantageous
- Preferably 2 Years IT End User Support experience or desktop role
Competencies
- Microsoft Desktop Operating Systems experience – Windows 7, Windows 10 and Windows 11
- MS-Office versions Office 2010, 2016, 2019, Office 365
- Hardware related working experience i.e. Android scanners & label printers
- Computer hardware and software troubleshooting skills
- Computer Desktop Imaging
- Effective Management of IT hardware and IT environment
- Exposure to Microsoft System Center 2012
Deadline:5th July,2026
