ENVIRONMENT:
A leading Cloud Solutions company is on the hunt for New Business Developers who will be responsible for driving growth across mid-market and enterprise customers by positioning this company as a strategic provider of UCaaS, CCaaS, and AI-powered digital agent solutions.
This role focuses on engaging senior stakeholders to modernise their communications, contact centre operations, and customer engagement through cloud communications, omnichannel, automation, and AI-driven self-service.
You will own the full new business sales lifecycle, managing complex opportunities from initial engagement through to close.
DUTIES:
New Business Development Identify, pursue, and close new business opportunities across mid-market and enterprise segments.
Build and execute targeted prospecting Develop and maintain a strong pipeline focused on UCaaS, CCaaS, and AI agent-led solutions.
Solution Positioning & Deal Execution Position their UCaaS and CCaaS platforms as the foundation for omnichannel engagement, workforce optimisation, analytics, and AI-driven self-service.
Present AI agent and automation use cases such as virtual agents, intelligent routing, self-service containment, and agent assist. Own the end-to-end sales cycle: discovery, solution design, commercial structuring, negotiation, and close.
Collaborate with pre-sales, product, and professional services teams to design enterprise-grade solutions. Pipeline & Revenue Ownership Build and maintain a robust pipeline with accurate forecasting.
Consistently meet or exceed new business revenue targets. Manage longer, multi-stakeholder enterprise sales cycles effectively. Manage and maintain run rate business Maintain high-quality CRM data, including opportunity qualification, stakeholder mapping, and next steps.
Adhere to the company's pricing, contracting, and approval frameworks. Market & Competitive Insight Stay current on trends in UCaaS, CCaaS, AI agents, conversational AI, and digital CX.
Provide market feedback to inform go-to-market and product strategies. Work collaboratively with the sales, marketing and other business teams to achieve new business goals and ensure customer satisfaction.
REQUIREMENTS:
Qualifications and Experience:
Matric with a relevant tertiary qualification (or equivalent experience) is essential. Proven experience in B2B new business or solution-based sales within mid-market and enterprise environments.
Demonstrated experience selling UCaaS, CCaaS, contact centre, or complex cloud communications solutions. Strong technical understanding and acumen Exposure to AI, automation, or digital CX solutions (advantageous).
Valid driver's licence and reliable own transport (essential).
ATTRIBUTES:
Strong new business development and opportunity creation capability. Consultative, value-based selling approach.
Comfortable engaging senior and executive stakeholders. Ability to articulate complex technical solutions in clear business and CX terms.
Excellent communication, presentation, and negotiation skills. Results-driven, resilient, and adaptable.
Strong CRM discipline and pipeline management skills. Ability to rapidly learn and position evolving technologies.
Digital proficiency in the Google Workspace suite or equivalent (including Email, Docs, Sheets and Slides).
