Job Description
- Identifying sales opportunities.
- Answering inbound calls timeously and making required outbound calls
- Co-ordination of own administration
- Identifying sales opportunities
- Maintaining accurate details and statistics of all queries
Key purpose
- This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader.
- The successful individual will be required to conduct Discovery Health telesales.
Key Outputs
The successful individual will be required to perform on, but not limited to the following key outputs:
- Achieve Health Sales target
- Communication to members telephonically via fax and email
- Attending to general administration
- Conduct Financial Needs Analysis
- Achieve quality target
- Overcome objections
Personal attributes and skills
The successful individual will be required to demonstrate the following competencies:
- Target Driven
- Team Player
- Goal orientated
- Self motivated
- Ability to perform under pressure
- Adapt to change
- Persuasiveness
- Resilience/Tenacity
- Sound Time Management
- Self managed
- Attention to detail
- Ability to learn quickly and apply knowledge
- Speak fluently accent neutral English/Afrikaans
Qualification & Experience
- Matric
- At least 1year sales experience, preferably in an outbound telesales environment
- Minimum 1 year health product knowledge, Discovery Health Knowledge is an advantage
- PC literacy, email, word, excel
- Tertiary qualification an advantage
- NQF5 and RE5 qualification
