Job Purpose
- To perform quality audits on various functions within Discovery, including the collation of audit data and compilation of reports.
Principal Accountabilities
- Auditing of sales processes and protocols accurately.
- Compilation of daily, weekly and monthly reports relating to the audits performed.
- Identifying areas of concern and system related issues.
- Provide feedback on audit findings to team leaders, managers, including disputes/error rates.
- Make recommendations for improvements in systems and processes.
- Host and attend calibration sessions when required.
Education
- Matric – Essential
- Completed relevant tertiary degree – Advantageous
Experience
- Minimum of 2 years conducting Quality Audits.
- Discovery Connect Sales experience – Advantageous.
