Introduction
About Our Client:
We have been retained by our client to help them identify and secure top-tier talent for their expanding commercial structures. Our client is an award-winning, holistic technology services provider and a highly regarded Managed Services Provider (MSP) with a strong national footprint in South Africa. Operating as a key subsidiary within a well-known, large ICT investment group, they benefit from massive financial backing, industry-leading vendor partnerships, and enterprise-grade infrastructure. They have cultivated a supportive, high-performance culture that prioritizes accountability, delivery excellence, and a world-class customer experience.
For exceptional professionals, this environment offers significant growth opportunities, long-term stability, and clear career progression pathways within a premier corporate group.
Position: Sales Account Manager (Dealer Channel)
Location: Gauteng (Based Regionally)
Employment Type: Permanent
Reporting to: Sales Manager
Remuneration: Market Related Salary + Commission
Purpose of the Position
We are recruiting on behalf of our client for a highly driven, relationship-oriented Dealer Channel Account Manager to operate within their Indirect Sales framework.
The successful candidate will be based in Gauteng and will be required to operate at an executive level, ensuring that the dealer channel ecosystem is performance-driven, measurable, and highly accountable. This role is directly responsible for owning, enabling, and managing a regional network of third-party resellers, independent software vendors, and dealers. The core objective is to scale partner profitability and aggressively accelerate indirect Monthly Recurring Revenue (MRC) across the company's extensive Cloud, Telecoms, and Managed Services portfolio.
Duties & Responsibilities
Key Performance Areas & Responsibilities
Channel Performance & Growth: Own the revenue, gross profit (GP), and customer retention metrics across the regional dealer channel network. Drive partner focus toward high-margin Monthly Recurring Cost (MRC) annuity solutions over transactional product drops.
Dealer Onboarding & Enablement: Identify, recruit, and onboard high-potential independent ICT resellers. Provide hands-on commercial training and product enablement to ensure partners can confidently present the group's full service stack.
Accountability & Pipeline Hygiene: Actively manage and monitor partner performance metrics. Implement formal accountability structures to address underperforming dealer accounts, and maintain absolute transparency across the channel pipeline sheets.
Cross-Functional Collaboration: Partner with internal Pre-Sales Architects, Engineering teams, and Operations to assist dealers in technical solution design, accurate costing validation, and flawless service delivery execution.
Governance & Compliance: Enforce complete contractual alignment across all partner networks, ensuring that dealer MSAs, quote processing, and technical handovers adhere strictly to corporate governance standards.
Desired Experience & Qualification
Education
Bachelor's degree or Diploma in Business, Sales, Marketing, IT, or a related field (Advantageous).
Experience
Must be permanently based in Gauteng and possess deep operational knowledge of the local independent IT provider, dealer, and reseller landscape (Mandatory).
Minimum 5–10 years of high-performing sales experience operating explicitly within a Telecoms, ICT, or Managed Services Provider (MSP) channel distribution model (Mandatory).
Proven track record of enabling third-party partners to successfully close complex, long-term technical service agreements.
Extensive experience identifying and resolving commercial conflict or systematic underperformance within an indirect partner network.
Technical & Licensing Acumen
Managed Services Ecosystem: Solid understanding of the Managed Services Provider (MSP) model and how to position multi-tenancy service architectures.
Connectivity & Infrastructure: Fluent competency across wholesale connectivity platforms, including enterprise Fibre solutions, secure SD-WAN, Wireless/Radio broadband, and GSM/mobility data pooling.
Cloud & Security Concepts: Strong baseline familiarity with public/hybrid cloud deployment strategies and managed security services, alongside a conceptual understanding of Microsoft Partner licensing frameworks (SPLA and CSP).
Behavioural Competencies
Exceptional relationship-building, partner management, and emotional intelligence.
High levels of resilience and tenacity to navigate target pressures and persist through complex channel onboarding cycles.
Proactive problem solver with the initiative to implement practical, solution-oriented partner interventions independently.
Exceptional professional communication, presentation, and negotiation skills.
Disclaimer: This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, might be part of the job. The client reserves the right to amend or withdraw this job advert without notice.
Package & Remuneration
Market Related Salary + Commission and benefits
Interested?
Please submit a professional CV for consideration
