Duties & Responsibilities
Implementation of SLA
Implement the agreed SLA with Service Providers.
Follow up non-conformance as per SLA.
Sub-Contractors
Supervise on-site contractors and procedures, ensuring they provide service as per SLA agreement.
Preventative Maintenance Programmes
Ensure that effective preventative maintenance programs are either in existence and operational or creates and implements programmes.
Where outside contractors are used, ensures that such contractors perform to the extent that is listed in the SLA's and that they do all the work necessary to rectify the problem timeously and without needless expense.
Ensure that proper preventative maintenance schedules and equipment registers are maintained.
Help Desk
Liaise daily with Help Desk for client requests that require following up.
Liaison - Senior Facilities Manager
Liaise daily with Senior Facilities Manager, Maintenance Manager and GCC Appointed Engineer.
Audits / Inspections
Carry out daily, weekly, and monthly inspections on site to determine service delivery measured against SLAs.
Conduct a detailed maintenance audit at least every month.
Meetings
Hold documented meetings with Service providers and management.
Attend meetings with client if required.
Attend operational meetings.
Budgets
In conjunction with the Senior Facilities Manager and other management, conducts an in-depth annual survey of the property and assists with the preparation of the following budgets:
Capital expenditure.
Major repairs and maintenance
Refurbishment and contingencies
Unit repair and maintenance budgets
Unit utilities budgets (electricity, fuel, water, etc)
Stock Control
Ensures that spare parts and material stocks are maintained at acceptable levels. Always have essential spares in stock.
Ensures that proper storage and stock control procedures are adhered to for the issuing and use of spare parts and materials.
Documentation
Service Manuals: Co-ordinate the compilation of service manuals for the Site equipment where these do not exist and maintains the accuracy of "As Installed" information (drawings, etc.).
Quality Standards: Ensure quality systems of the SLA are implemented and monitored on an ongoing basis. Ensure that you are familiar with the penalty regime of the SLA from the client and that of the contractor.
Variation Documentation: Ensure all variations (change management) which affect the SLA and TFS services are implemented in accordance with the contractual requirements.
Document Library: Ensure that a document library is maintained and updated onsite in accordance with the SLA.
Occupational Health & Safety
Review and ensure compliance of TFS's obligations and responsibilities with respect to the Occupational Health & Safety Act and statutory requirements. Ensure Health & Safety is a key focus, and all mechanisms, processes and procedures are in place, always monitored and adhered to.
Carry out review and audits.
Take strategic and operational action as required on an exception basis to resolve issues related to Health, Safety and Environment
Service Delivery
Identify and implement optimised improvements on an ongoing basis.
Review all SLA's (suppliers and contractors) to ensure compliance and internal management structures.
Identify areas for improvement including but not limited to development of multi-skilling opportunities between service providers.
Provide technical and logistical support as required.
ISO 9001; 14001 & 45001
Quality, Environmental and Health & Safety Standards
Adhere to the TFS's Safety, Health, Environmental and Quality (SHEQ) Management System's Policies & Procedures of as applicable to this position.
Ad Hoc
Any reasonable action requested by management.
Skills and Competencies
Excellent communication skills and relationship management skills.
Customer service centric.
Team and project focused.
Strategic planning skills.
Problem solving and analytical skills.
Financial and business acumen.
Strong project and resource management skills.
Conflict handling.
Qualifications
BSC / BTech/ Nat Dip in Mechanical Engineering
Minimum three (3) years industry experience
Minimum one (1) year Management / Senior experience in a similar environment
Excellent interpersonal skills
Attention to detail and strong organisational skills.
Good communication skills
Ability to display professionalism.
Ability to work under pressure.
Ability to manage more than one situation at a time.
Must be energetic.
Valid driver's license and own transport
Closing Date
2025/05/29
