Duties & Responsibilities
Maintenance of buildings, fixtures & fittings
Reporting directly to the Technical Manager and from time-to-time preside over the position in the Technical Manager's absence.
Manage/Supervise the Maintenance Team efficiently to achieve/exceed Client contractual SLA criteria.
Ensure that all Reactive Maintenance is complete within the SLA period
Ensure that Preventative Maintenance is undertaken according to the schedule
Manage the Maintenance Team to achieve departmental goals and SLA attainment on a daily basis
Assist with the allocation of work to the Maintenance Teams in order that all work is completed within SLA
Manage Stock levels of Materials for Maintenance related work.
Perform regular inspections on all areas in the buildings and ensure that all maintenance related to these inspections is done accordingly
Manage the quality of the output given by the staff in these areas.
Undertake QC inspections of work undertaken
Assist Maintenance Teams where required to ensure completion of task
Reports & Administration
Update the Preventative Maintenance Schedule on a regular basis with Work Completed
Update your Maintenance Call list on a daily basis to ensure that completed work is closed on a daily basis and does not exceed SLA
Prepare a monthly activity report to the Technical Manager based on department activities for the month.
Update Tool and Ladder inspection sheets on a monthly basis
Monthly SLA scorecards with all Contractors to be completed & reported on.
Ensure that work orders are completed correctly.
Employee Management
All HR & IR aspects of managing a team
Make effective use of your resources on site to ensure maximum productivity.
Ensure staff leave and work is scheduled by liaising with the planner to ensure no down time.
Sub-Contractor Management
Regular physical inspection of various service areas to ensure that the service delivery is to the required standard and SLAs a being achieved
Ensure that only vetted and approved vendors are used.
Liaison with the finance administrator on the vendor vetting requirements if any
Liaison with the compliance manager to ensure that all suppliers provide a compliant safety file with all required documents.
Assist with the vetting of the file - ready for approval prior to use of the supplier
Liaison with the suppliers to ensure that documents are maintained and always up to date and relevant to the work being carried out. Ensuring availability prior to work being carried out.
Arrange approval of the file prior to work being carried out.
Ensure that the clients intranet system and SharePoint are loaded with the relevant latest safety file and supplier documents as and when they are updated.
These on-line databases are to be updated at all times with the latest documents for scrutiny in an audit.
Ensure that all EHS Audit requirements are complied with in terms of contractor management - regular review with the client EHS rep to ensure.
Assist with ISO / EHS and Client EHS audits when required.
Ensure Access and security arrangements are made for the receipt, escorting and closure of all work orders for during and afterhours work.
Customer Service & Satisfaction
Ensuring performance requirements are met (SLA's and performance management)
Work with teams to develop and maintain a customer-focused attitude toward activities
Help Desk & Reporting
Liaison with the Help Desk to ensure calls logged for services are managed accordingly to the SLA
Calls to be updated according to progress to avoid exceeding the SLA time
Any escalations to be made to the soft services manager prior to exceeding the SLA time.
ISO 9001; 14001 & 18001 - Quality, Environmental and Health & Safety Standards
Adhere to the TFS Safety, Health, Environmental and Quality (SHEQ) Management System's Policies & Procedures of as applicable to this position.
Ad Hoc
Any reasonable action requested by management.
Be on standby and available to work afterhours / overtime if required.
Skills and Competencies
3-5 years' experience in a facilities / Building Maintenance environment.
2 Years of Supervisory experience.
Knowledge of Plumbing, Carpentry, Welding, Painting, Electrical, and General Maintenance techniques and
MS Office
Project and resource management skills
Understanding of maintenance programs for electrical installations
Understanding of electrical installations in large buildings
Excellent customer relations and people skills
Problem solving and analytical skills
Ability to plan, organise and control own work effort
Good communication skills
Attention to detail
Qualifications
Minimum Grade 12.
Post Matric qualification (NQF Level 5 or Higher)
Qualified Artisan (Electrical, Mechanical Millwright - Trade Test)
Studying towards Valid Certified Maintenance Manager (CMM) or equivalent
Driver's License
Closing Date
2025/05/29
