RESPONSIBILITIES:
Provide first-level IT support to warehouse and office staff across all shifts.
Monitor, support, and escalate issues related to WMS and WCS systems.
Install, configure, and maintain desktop hardware, software, and peripheral devices.
Troubleshoot network, printer, and system-related issues.
Log, update, and resolve IT support tickets efficiently.
Liaise with IT staff or external vendors where necessary.
Maintain documentation for systems, processes, and troubleshooting guides.
Ensure minimal downtime and quick response to any IT-related incidents.
REQUIREMENTS:
Minimum CompTIA A+ certification.
Minimum 1 year of experience in a similar IT support or administrator role (advantageous).
Basic understanding of networking, Windows OS, and troubleshooting hardware/software issues.
Ability to work rotational shifts: 2 weeks day shift / 4 weeks night shift.
Must be available for weekend work as needed.
Own transport is required due to shift schedules and location access.
Good communication and interpersonal skills.
Advantageous:
Exposure to WMS and/or WCS environments.
Basic knowledge of SQL for troubleshooting or querying systems.
Experience in a warehouse/logistics environment.
