Job Summary
We are seeking a dedicated and detail-oriented Operations Administrator to join our Investor Services team. The successful candidate will be responsible for processing, monitoring, and reporting all Global Custody and Trustee related transactions, ensuring compliance with regulatory requirements and internal policies. This role requires a strong understanding of the Botswana market, including its regulatory environment and operational nuances.
Job Description
Administer all transactions related to AIS products and services.
Monitor transactions to ensure adherence to quality standards and cut-off times.
Identify and drive operational efficiency.
Escalate unresolved issues to the Team Leader and Operations Manager.
Ensure compliance with service level agreements and regulatory requirements.
Develop and maintain relationships within the Absa Group and with external clients.
Provide high-quality communication and customer service to internal and external clients.
Qualifications and Experience:
Diploma or Certificate (NQF level 6).
Minimum 5 years of experience in Custody Operational Processes.
Knowledge of regulatory and statutory requirements, including Strate Rules.
Understanding of Domestic and Global Custody processes.
Proven experience in a customer-facing environment.
Skills and Competencies:
Excellent written and verbal communication skills.
Strong interpersonal and time management skills.
Enthusiasm and high levels of drive.
Knowledge of SWIFT message standards related to the custody industry.
Proficiency in Microsoft Excel and other Microsoft tools.
Education
Higher Diplomas: Business, Commerce and Management Studies (Required)
