Job Description
Are you a tech-savvy leader with a passion for solving complex IT problems and driving digital excellence? We're looking for an experienced IT Support Manager to oversee and enhance our company's IT infrastructure, systems, and support services
In this pivotal role, you will be responsible for managing hardware, software, networks, cyber security, and support teams while ensuring high performance, availability, and security of our IT systems
Key Responsibilities
Lead and manage the IT support team, including recruitment, training, and performance management
Oversee maintenance and upgrades of all hardware, software, servers, and networking infrastructure
Implement and enforce IT policies, procedures, and best practices
Ensure system availability, data security, and disaster recovery readiness
Analyse business requirements and recommend effective IT solutions
Support and maintain enterprise applications including SAP Business One, MS SQL, Office 365, and Power BI
Manage IT projects, including infrastructure rollouts and system upgrades
Troubleshoot and resolve system and network issues promptly
Maintain IT asset inventory, software licenses, and vendor relationships
Ensure compliance with data protection regulations and internal standards
Required Qualifications & Experience
Matric (Grade 12) and a Bachelor's Degree in Computer Science, Information Technology, or related field
5-15 years of experience in IT support, including at least 3 years in a management or leadership role
Proven experience managing IT infrastructure, networks, and security systems
Proficiency in:
Microsoft Office 365
SAP Business One
MS SQL & Power BI
ERP Systems
Networking (LAN/WAN/WiFi/VPN/VoIP)
Hands-on experience with remote support tools, mobile device management, server administration, and printer/peripheral support
Experience with Warehouse Management Systems (WMS) is advantageous
Excellent knowledge of IT performance metrics, troubleshooting, and project management
Strong communication, leadership, critical thinking, and decision-making skills
