Overview
A Level 1 - Technical Assistant will receive training/mentorship within our Network Management Centre (Telecommunications) that currently deals with Event & Fault Management and Incident Management on a 24/7 basis,
Each Technical Assistant will take responsibility for the following during the program:
Monitoring of the network alarming.
Timeous logging of incidents for alarms received.
Timeous handover of incidents to all resolving parties.
Facilitating field services calls and tracking of faults on the trouble ticketing system.
Management and closing of incidents as per Fault management procedure.
Understanding of all key performance indicators.
Answer agreed percentage of voice calls and emails within allocated service time
Educational and/or Work Experience Requirements
Matric/Grade 12 or NQF level 4 (Essential)
Computer Literacy (Essential)
Must understand IT or telecommunications (Advantageous)
Experience working with call center or service desk environments (Advantageous)
IT or Telecommunications certification would be (Advantageous)
