- This role requires a Spanish speaking auditor. Fluency in Spanish and English is mandatory. Fluency in other languages is highly desirable and will be considered a significant advantage.
Key job responsibilities
Quality Auditing
- Perform high-volume, accurate auditing of both manual and automated moderation decisions to ensure compliance with Amazon’s community moderation guidelines
- Identify and document moderation errors, distinguishing between avoidable errors, judgment calls, and harmful misses
- Maintain consistently high personal audit accuracy and productivity against established targets
Insights & Continuous Improvement
- Provide data-driven insights and recommendations to improve quality metrics for both manual and automated moderation
- Support calibration sessions with moderation partner sites, aligning on guideline interpretation and quality standards
- Conduct root cause analysis on quality trends and contribute findings to partner support WBRs and business reporting
Collaboration & Guidelines
- Participate in auditing projects including the creation, improvement, and simplification of moderation guidelines
- Serve as a QA resource for moderation representatives and management
- Support automation deep-dive analyses by providing accurate audit data and insights to engineering teams
- Collaborate with training specialists to ensure moderation quality improvements are embedded in training materials
A day in the life
- Your day will center on auditing moderation decisions across multiple community skills and marketplaces. You will review queued audit samples, assess whether moderation decisions comply with guidelines, document errors with clear rationale, and contribute to quality reporting.
- You may participate in calibration sessions, support guideline development work, or assist with ad hoc auditing projects such as model retraining audits or regex reviews. You will work closely with your Team Manager and fellow auditors to maintain the team’s high-performance standards.
Basic Qualifications
- Can manage multiple projects and meet deadlines
- Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Matric/Grade 12/NQF4 or equivalent or higher qualifications
- Speak, write, and read fluently in English and Portuguese
- Work schedule flexibility
Preferred Qualifications
- Experience with data analysis and basic Excel skills
- Experience with content production processes
- Experience demonstrating problem solving and root cause analysis
- Experience in compliance, audit or risk management
- Proficiency in additional languages beyond those required for the role
