The Ideal candidate must have the following exposure:
- Deliver exceptional service through educating the client, offering an appropriate solution and ensuring the relationship is maintained.
- Continuously monitor actual process turnaround times and quality standards and resolve issues speedily to enhance effective client service delivery.
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members.
- Maintain expert knowledge on relevant legislative amendments, industry best practices and business internal compliance procedures and requirements.
- Accurately administer, plan for and complete activities within area of work in an efficient, effective and timeous manner.
- Ensure compliance is adopted in terms of systems and procedures as laid out by business.
- Develop materials and documentation including minimum standards, templates, guidelines, FAQ’s and processes.
- Ensure analysis is conducted to identify business performance improvements and reengineering initiatives.
- Improve business decisions by providing accurate and reliable business intelligence information together with analysing trends and data.
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
- Create own development plan and review plan with team leader or manager.
- Understand which competencies and skills are required to be mastered to ensure personal development and performance.
You will be an ideal candidate if you:
- Have obtained 2-3 years experience in an Analyst role in the Commercial Banking environment
- Have obtained a Bachelor of Business Administration/Finance related qualification
- FAIS Accredited qualification
- Exposure to Credit Applications in Commercial environment.
- RE5 Preferential
- Sales and Credit exposure essential
- Have experience of dealing with high level customer queries in business environment
End Date: July 12, 2026
