Purpose Statement
- To provide a proactive business banking sales and service management function that will retain and grow a portfolio of business clients by identifying and implementing value adding and specialised business banking financial products solutions from a range of standard and/or customized offerings.
Experience
Minimum:
- Banking experience of at least 5 years, of which 3 years should have been spent in the Business Banking environment.
- Experience of managing a complex portfolio of business customers with a service and financial analysis focus.
- Holding responsibility for client relationship management of high value clients with varied and complex needs
- Significant experience in preparing and motivating Credit applications
- Cost control and sales management
Qualifications Minimum
- A relevant tertiary qualification in Business Management or Finance
Qualifications Ideal or Preferred
- Bachelor's Degree in Business Management or Finance
Knowledge
Minimum:
- Principles and practices of business economics and the current business economic environment.
- Advanced customer relationship management CRM principles and techniques, esp. projecting credibility, gravitas and presence in the context of business client stakeholders.
- Different industry sectors and sector risk profiles/ trends; including an understanding of the impact of external economic, political, legislative, climatic conditions on specific industries/ markets in the portfolio
- Local market LM sales principles and practices to manage and optimise retention and growth within the portfolio.
- General banking practices and procedures.
- Knowledge of competitor product offerings/ channels/ operational and marketing tactics.
- Credit principles and practices, including an understanding of credit application, securities
- Legal entities companies, close corporations, sole proprietorships etc. in the commercial market and the legislative restrictions and requirements governing these from a financial services perspective.
- Financial Advisory and Intermediary Services Act FAIS and the Financial Intelligence Centre Act FICA.
- Able to extract, analyse and apply CRM insights to influence the client management approach and strategy
- General understanding of how Business Banking operates, as well as understanding the business risks, industry risks and financial requirements pertaining to the business market
Ideal:
- Features, benefits and value propositions of the respective company product/service offerings.
- Multi-level products available and pricing structures
- Current taxation laws as they apply to customers.
- A good knowledge of administration processes and procedures pertaining to Business Banking transactions
- Financial Modelling; activity based costing, financial analysis evaluating and identifying trends, complex cash flow cycles industry/ sector specific
Skills
- Interpersonal & Relationship management Skills
- Computer Literacy MS Word, MS Excel, MS Outlook
- Negotiation skills
- Problem solving skills
- Decision making skills
- Commercial Thinking Skills
- Strategic Thinking Skills
- Communications Skills
- Influencing Skills
- Analytical Skills
- Attention to Detail
