Duties
- The Visa Assistant NIV/IV performs a wide range of consular duties associated with delivering nonimmigrant visa NIV and immigrant visa IV services, in accordance with the Consular Sections’ standard operating procedures and established visa processing guidelines.
- Incumbent performs data-entry, document review, correspondence, passport manifesting, visa printing, and other general office work.
- Customer service focus is essential in a Consular Section that addresses a diverse range of applicants in person and via correspondence daily.
- The position requires a high-level attention to detail to ensure case meet documentary requirements, as well as to spot trends or potential issues and escalate those as necessary.
- The job holder is fully cross trained to function in any role as required by visa demand and scheduling.
Case Management
- Manage interview scheduling, visa printing, and delivery for all NIV and IV categories, including complex cases.
- Apply knowledge of visa classes to ensure correct processing, documentation, and annotations.
- Screen applicant documents and prepare clear summaries when needed.
- Assist with preparing and tracking SAO and waiver requests.
- Track and deliver boarding foils and re‑entry permits for LPRs.
- Ensure proper applicant scheduling and enter preliminary case data.
- Download, organize, and group applications in NIV and IVO systems.
- Enter nationality information and inform applicants of reciprocity fees.
- Notify adjudicating officers of special processing steps or issues.
- Capture applicant photos and verify application completeness.
- Confirm required civil documents are included in IV files.
- Initiate mandatory name checks in NIV and IVO.
- Alert officers and FPU staff to case concerns or potential fraud indicators.
- Conduct quality checks on printed visas and IV packets and ensure all clearances are complete.
- Print and affix visas, organize cases, and maintain passport/foil logs.
- Enter passport tracking information for courier dispatch.
- Identify potential fraud trends and escalate appropriately.
- Request or return IV visa numbers and ensure proper quota and chargeability controls.
Communication
- Provide accurate visa information to applicants, petitioners, and legal representatives while maintaining confidentiality.
- Communicate clearly and courteously with applicants, including during difficult interactions.
- Maintain Embassy consular information on the website, phone lines, and public notices.
- Contact applicants for additional documents or updates.
- Coordinate with NVC, KCC, and USCIS to resolve case issues and verify waiver information.
- Assist in creating and delivering outreach materials and participate in outreach events.
- Provide interpretation support as needed.
Accountability
- Safeguard PII for U.S. citizens and visa applicants.
- Handle visa foils and other controlled items responsibly.
- Maintain and secure physical and electronic files under Department regulations.
- Organize cases based on status terminated, pending, corrections, etc..
- Update Visa Unit documents and forms.
- Destroy documents and case files according to required schedules.
Qualifications and Evaluations
Requirements:
All selected candidates must be able to obtain and hold a:
- Public Trust security clearance.
- All selected candidates will be subject to a background investigation and may be subject to a pre-employment medical exam.
- Selected candidate must be able to begin working within a reasonable period of time 12 weeks upon receipt of agency authorization and/or clearances/certifications or their candidacy may end.
Education Requirements:
- Completion of High School is required.
- Please address this factor in your ERA application under Education.
Evaluations:
- You will be evaluated against the qualifications and requirements in this vacancy announcement.
- You may be asked to complete a pre-employment language or skills test.
- You must complete the application form and provide the required documents. Your application must address all the position qualifications and requirements including education, experience, language, and any knowledge/skills/abilities listed. If you fail to submit a complete application, then your application may be disqualified for this position.
Qualifications:
Experience:
- Minimum two years’ experience involving the application of regulations and law, extensive public contact, customer service, or problem-solving experience is required.
Deadline:1st July,2026
