Your day at NTT DATA
As a Networking Managed Services Engineer (L3) at NTT DATA, you will lead in providing exceptional managed services to our clients. Your day will revolve around proactively identifying and resolving technical incidents and problems, ensuring our clients meet all service level agreement (SLA) conditions, identify root cause of critical incidents and implement solutions for problems identified. With your advanced technical expertise, you will manage high-complexity tickets, conduct thorough analyses, and provide resolutions to a variety of complex issues, all while coaching and mentoring junior team members. Important responsibility is to create knowledge articles for frequent tasks/issues and train junior team members in executing those tasks. Provide inputs to automation teams to reduce manual efforts.
You will ensure that our clients' infrastructure is configured, installed, tested, and operational, performing necessary checks and employing monitoring tools to respond to alerts in a timely manner. Your role will involve identifying and logging problems before they escalate, analysing and escalating support calls, and investigating third-line support calls to find root causes and solutions.
Additionally, you will provide onsite technical support and field engineering services to clients, work closely with third-party vendors for issue escalation, and offer continuous feedback and updates to all involved parties. Through your efforts, you will drive operational improvements and optimize work processes, including opportunities for automation.
You may also have the opportunity to manage and implement projects within the technology domain, deliver disaster recovery functions and tests, and improve the quality of incidents and service requests through random monthly reviews. Your work will play a key role in delivering high-quality services that ensure a positive client experience throughout their journey with us.
Requirements
Oversee the implementation of complex IT security plans.
Provide test automation and technical support for a network or a virtual private network.
Understand firewalls and other network tools.
Provide system documentation and diagrams as well as maintenance documentation.
Implement change management procedures that accommodate system architecture changes.
Identify and document undocumented areas of a network to develop a network diagram.
Evaluate current IT resources and technology resources develops and maintains security policy by identifying and evaluating threats to the organization's information assets
Ensures that the systems and networks of the organization are secure and operational.
Uses threat modeling techniques and threat intelligence to develop and maintain a network-based risk assessment tool.
Analyzes and detects risks and vulnerabilities associated with new technologies, processes, and applications.
Identifies and investigates risk and vulnerability issues and develops and implements solutions to resolve them.
Assists in developing and maintaining standards and procedures.
Performs security audit and penetration testing activities to evaluate security safeguards and identify ways to improve network security posture.
Provides network security, network penetration testing, and traffic analysis services to large commercial organizations
Conducts comprehensive investigations and audits, performs all necessary forensics procedures, and responds to client requests for information.
Reviews client network policies, policies, and security documents, and recommends changes or alterations.
Experience with deploying network systems.
Experience with security principles and principles of design.
Excellent customer service skills.
Ability to work independently with minimal supervision.
Partake and abide by CAB processes when involved in changes
A well-working acquaintance in the Linux environment
Linux Shell Scripting
Security administration port security on switches and IP security on Routers via Access list
Preparing monthly work status reports and updating technology-specific documents
Responsible for designing and implementation of customers' network infrastructure
Cisco device management specific technical skills
Installing, Configuring, and Troubleshooting of Networking Equipment: Routers and Switches.
Managing, Maintaining, and Configuring an Internetwork with the help of WAN technologies like PPP, Frame-relay, dedicated T1s, ISDN,
Knowledge of Layer-2 Switching, Vlan's, and Access-list.
Routing Protocols: OSPF, EIGRP, IGRP, RIP, and RIPv2.
Advanced knowledge of Multi-Protocol Label Switching (MPLS), Voice over IP (VoIP), Firewall PIX, Cisco Call Manager, and routing protocol BGP
Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SMTP, FTP, TFTP)
IP addressing and subnetting, Routing concepts
Sound knowledge of routing protocols - RIP V1/V2, OSPF, IGRP and EIGRP
Implemented SNMP on devices to allow for network management
Implemented traffic filters using Standard and Extended access lists, Distribute-Lists, and Route Maps.
Implementation of HSRP, DHCP, DNS, FTP, TFTP, MRTG.
Working knowledge of enterprise level network design and implementation
Advantageous skills
Knowledge and Experience with CISO DNAC
Knowledge of Enterprise Monitoring
Knowledge of incident management systems
Moderate years of relevant managed services experience
Moderate level knowledge in ticketing tools preferably Service Now and Remedy
Working knowledge of Infloblox
Fortinet SD-WAN
Knowledge of Cisco support and TAC processes
Knowledge of Fortinet support and TAC processes
Python scripting skills
Knowledge of Grafana and Prometheus automation and dashboarding
Knowledge of Netbox automation and dashboarding
Academic Qualifications
Diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
Qualifications
Must have the ability to build secure networks for enterprise applications; to maintain security configurations; and troubleshoot problems related to network configuration.
Experience with network security and incident response preferred.
CCNP Enterprise
CCIE Enterprise or Wireless
NSE5 - NSE6 and NSE7 will be an advantage
ITILv4 or up to date and relevant ITIL certification (Foundation Level)
CCNA Enterprise
CCNP Enterprise and advantage
Check Point Certified Security Administrator NG with Application Intelligence (CCSA-NG AI)
Cisco Firewalls and Routers
Cisco Devnet certification
