Job Purpose
The Fraud Case Investigator investigates banking fraud cases and identifies points of compromise, fraud loss recoveries, compiles investigation reports with findings and engages with client through the investigation process.
The incumbent provides insights with regards to new fraud trends and risks within a scope that includes card fraud, EFT payment fraud, application fraud, identity theft and client scams. This role also includes implementing the core foundation for Discovery Purple (Banks) aligned with protecting and enhancing lives. The aim is to protect Discovery clients against fraudulent activity by reducing client losses and recover funds.
Areas of responsibility may include but not limited to
Collects evidence, analyse and provide accurate findings and conclusions for cases investigated.
Identifies points of compromise and new fraud risks through investigation process.
Takes ownership of net fraud figures linked to cases through active management of fraud recoveries.
Investigates and resolves cases within business service level agreements.
Builds client awareness on how to avoid similar and other cases in the future and guides the client accordingly.
Reviews and researches evidence/documents to analyse the overall fact pattern of cases and synthesize data into a professional report with recommendations.
Coordinates and collaborate with all stakeholders in Legal, Forensics and Audit to provide fraud execution strategies and use law enforcement resources for assistance.
Manages and prioritises a large and varied case load effectively and efficiently to achieve positive results for the bank.
Assists and participates in developing internal controls and ensuring proactive preventative measures.
Provides detail and concise reports with recommendations on the allocated cases.
Skills
Required:
Investigation (interpretive, witness interview, interrogation) skill set
Interpersonal and communication skills
Analytical and ability to synthesis detail
Auditing and financial assessment and tracing of assets
General knowledge of rules of evidence and civil procedure
Gathering and analyzing evidence
Knowledge within banking industry, financial crime and criminal justice
Understanding of Visa and or financial transaction processing within banking sector
Keeps abreast of new fraud threats impacting the market
Keeps abreast with regulatory framework
Preferred:
Fraud risk management expertise
Qualifications
Required:
A Bachelor's degree or diploma within a forensics, fraud, law, risk management or legal field or
African Certified Fraud Examiner (CFE) qualification
Preferred:
A Bachelor's degree or diploma in risk management, fraud, law, criminal justice or financial crime would be advantageous
Experience
Required:
1 to 3 years' experience within a financial crime, fraud or forensics role or
1 to 3 years' experience in a risk management or legal risk role.
Preferred:
Experience in risk management, legal within a financial or banking environment would be advantageous.
Experience in a financial crime role of fraud risk role would be advantageous.
Fraud or Forensics investigation experience.
