Job Description
To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel's and Self Service) based on customer centricity and customer experience best practice
Contribute to cost efficiencies through responsible utilisation of work related resources
Prevent complaints by proactively identifying customers that need additional check ins or that are about to leave the branch without being helped, and assist these customers on alternatives (e.g., book a ticket or Digital Channels)
Provide great customer service to external clients entering the branch to get assistance with banking or financial needs
Contribute to teamwork and inclusivity within own team
Identify and utilise opportunities to assess and improve own performance
Ensure operational excellence through the delivery of work processes according to defined quality standards
Optimise work through the application of learning experiences
Build and maintain stakeholder relationships
Deliver customer service through adherence to quality service standards
