Requirements
Key Requirements
Technical Assistance: Serve as the first point of contact for employees experiencing technical issues. Respond to support tickets and inquiries via phone, email, or chat, providing timely resolutions.
Troubleshooting: Diagnose and resolve problems related to desktops, laptops, operating systems (Windows, macOS, Linux), and common business applications. Address issues with printers, mobile devices, and network connectivity.
System Setup & Configuration: Set up new user accounts, configure email and collaboration tools, and install hardware and software as needed. Perform system upgrades and patches to ensure security and functionality.
Maintaining IT Systems: Monitor system performance, collaborate with IT teams, and assist with software updates and security patches.
Asset Management: Track IT assets, maintain inventory records, and manage the procurement and decommissioning of IT equipment.
User Account & Access Management: Manage user accounts and permissions, handle onboarding and offboarding processes, and ensure appropriate access.
Documentation & Knowledge Base: Document technical issues and solutions, build an internal knowledge base, and keep records of recurring problems.
Training & Support: Provide training on IT systems, software, and best practices. Offer guidance to non-technical employees to enhance their IT skills.
Security Compliance: Ensure compliance with security policies, implement security measures, and assist with enforcing password policies and multi-factor authentication.
Collaboration & Escalation: Work with IT department members to resolve complex issues and escalate unresolved problems to specialized teams as needed.
Educational Qualifications:
BSc in Computer Science / Information Systems, BTech/MTech in Information Technology, or relevant accredited IT courses.
CompTIA A+ certification or 2+ years relevant work experience.
CompTIA N+ certification or 2+ years relevant work experience.
Relevant Experience:
Strong knowledge of operating systems, hardware, and software applications.
Excellent problem-solving and troubleshooting abilities.
Effective communication skills for conveying technical information to non-technical users.
Familiarity with ticketing systems and helpdesk tools.
Benefits
...and a bit about our culture
A good work-life balance is very important at Electrum. To help you manage your own time and energy, Electrum offers benefits such as:
Onsite gym and shower facilities
Daily cooked lunches and a stocked kitchen for the mid-day nibbles
Team socializing, hikes, getaways, and dinners
