Duties & Responsibilities:
Deal with all queries or specialized accounts such as cancellations/special arrangements which include:
Identification and Tracing of unallocated payments
Payment plan maintenance
Incoming queries
Rehabilitating medium to high-risk accounts which include:
Converting Query or overdue account to PTP (Promise to pay) or payment
Payment arrangement/s for clients with difficulty maintaining standard contract Terms and Conditions.
Clearly note all correspondence (verbal and/or written) on applicable accounting system
Answering incoming calls (outcome of the call will determine what the next step is)
Minimum Requirements:
Qualifications
Matric (NQF 4 Level qualification) minimum
Experience
7 Years Debt collection experience minimum
