Receive Cash

Receive deposits and update on the applicable systems.
Comply with all policies and procedures to eliminate any possible risks to the company and the customer.

Prepare Cash on the applicable system

Check container/Bag for any damages or interferences and report all anomalies to Team Controller.
Acknowledge container/bag on applicable system.
Process all deposits in line with the agreed upon banks SLAs and SOPs on the applicable system.
Prep workstation accurately for effective and efficient note counting.

Note Sorting

Sort all prepped deposits/notes for (FDP/ACDP) on the same day, within the cut off times.
Send rejected notes to the Reject Teller together with the PCD cards, deposit slips and stop loss bag to verify and balance

Reconciliation of ACDP deposits.

Perform a reconciliation of all notes rejected in order to validate the information
Manually check all rejected notes for counterfeits, dye-stained and mutilated notes
Perform cash transfers to vaults
Perform end of day balancing/ reconciliation of all cash received
Handle all transactions including shortages and surpluses according to SOPs

Desktop deposit processing

Check container/Bag for damage /tamper, report anomalies to Team Controller.
Acknowledge container/bag on applicable system.
All deposits must be kept separate per customer at all times and all deposits must be processed on the same day received by the customer.
All deposits must be processed and balanced on the applicable system
Perform end of day balancing/ reconciliation of all cash received
All transactions, including shortages and surpluses must be handled according to SOPS
Accurate prepping must be done to enable effective and efficient note counting

Sachet and Process Coin

Bank system Integrated deposit processing

Validate all transactions linked to system integrations as per banks SLA
Inform client services of account numbers not linked to bank system to avoid delays in crediting the customer
Verify deposit account number to eliminate losses or misposts
Escalate system downtime/delayed batches to team controller

Payroll and change

Payroll / change transactions must be processed in accordance with SLA per customer
Report all discrepancies to the Team Controller timeously
Floats must be sealed in drop safe bags along with float packing slips and placed into trolleys as per client requirement
Payroll entries to be processed within the banks SLA timeframes
Maintain all equipment by reporting any defects on equipment to the Team Controller
Obtain banks authorization prior to dispatching as per SOP

Prepack/Treasury

Manage Equipment

Utilise equipment according to Standard Operating Procedures (SOPS), protecting and taking care of company assets.

Minimum Requirements:

SBV Services (Pty) Ltd.

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