Description

About the company

Our client believes that given the right environment, you will flourish. As a leader in residential property development, they are creating thriving communities and quality homes across South Africa.

Role Purpose

The Operations Manager / Operations Lead is responsible for owning daily portfolio readiness and field execution, ensuring all units are consistently guest-ready, fully stocked, and maintained to high operational standards. This role plays a critical part in protecting asset condition, vendor performance, inspection integrity, and operational controls across systems and processes.

The successful candidate will bring a strong asset-care mindset, disciplined systems execution, and the ability to manage multiple operational moving parts in a time-sensitive environment.

Key Performance Areas & Responsibilities

Portfolio Readiness & Daily Operations

Lead the daily turnover pipeline from 10:00 check-out to 15:00 check-in, ensuring seamless unit readiness across the portfolio.
Verify that all units are clean, functional, stocked, and guest-ready within required timeframes.
Protect asset quality and guest ratings through consistent operational discipline and proactive issue resolution.

Cleaning & Vendor Management

Own cleaning schedules and vendor performance, ensuring quality, timing, and compliance with standards.
Enforce inspection standards, manage reworks, and ensure corrective actions are completed and documented.
Maintain full visibility and traceability of cleaning and laundry activities through Asana (or similar systems).

Maintenance & Asset Care

Own maintenance triage, coordination, scheduling, and backlog control, ensuring correct routing and evidence-based closure.
Drive preventative maintenance and condition compliance to protect long-term asset health.
Manage the planned maintenance execution pipeline, including:
Preventative maintenance calendars
Condition risk tracking
Scope and quotation packs
Completion verification
Monthly unit health reporting to the General Manager

Inspections & Quality Control

Run a structured inspection programme, including:
Daily spot checks
Monthly full unit inspections
Verify unit readiness across cleanliness, appliance functionality, and stock completeness.

Stock, Inventory & Storeroom Governance

Own stock discipline and inventory controls, ensuring:
Monthly stock takes are completed
Inventory systems are accurately updated (counts may be assisted, but system ownership is retained)
Maintain storeroom governance, including organisation, labelling, audit-readiness, and operating standards that enable efficient packing and accurate counts.

Systems, Reporting & Reconciliation

Own operational reporting quality within Asana, ensuring all tasks, jobs, and references are logged and traceable.
Ensure laundry and cleaning invoice reconciliation aligns with Asana job references and that linen costs are accurately captured.
Maintain strong operational control integrity across Asana, Excel, and Hostaway (PMS experience advantageous).

Logistics & Utilities

Own logistics planning, including vehicle oversight, mileage and fuel requests.
Maintain utilities continuity, including gas and electricity tracking and preparation of orders for General Manager approval.

Required Skill Level & Profile

Mid–Senior Operations Leader (not entry-level)
Strong experience in:
- Operations planning and execution
- Vendor and contractor management
- Asset care and preventative maintenance
- Inspections, stock control, and process governance
Highly organised, detail-driven, and systems-oriented
Comfortable working in a fast-paced, deadline-driven environment
Strong accountability mindset with the ability to drive follow-through
Experience with property, hospitality, short-term rentals, or asset-heavy environments is highly advantageous

Systems & Tools (Advantageous)

Asana
Excel
Hostaway or similar Property Management Systems (PMS)

K2 RECRUIT

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