Introduction

The Receptionist serves as the first point of contact for visitors, clients, and staff, ensuring a welcoming and professional front office experience. This role is responsible for managing incoming calls, directing inquiries, scheduling appointments, and maintaining the reception area. The Receptionist also supports various administrative tasks, including handling correspondence, managing meeting room bookings, and assisting with office coordination

Duties & Responsibilities

Answering the phone 
Receiving walk-in clients and guests 
Directing visitors to specific areas or offices 
Arranging appointments when necessary 
Scanning, mailing and filing documents 
Informing staff members about visitors  
Ordering Stationery
Ensure the office doors are securely locked and the alarm system is activated before leaving

Note: The responsibilities are not limited to the above and may vary or change as per business requirements.

Desired Experience & Qualification

Copying, filing and maintaining records (digital and paper) 
Maintaining office reception space and re-stocking office supplies 
Handling all incoming and outgoing correspondence via e-mail
Assist with administrative and clerical tasks as needed 
Various adhoc duties
Matric / Grade 12 (required)
Certificate or Diploma in Office Administration, Secretarial Studies, or related field (advantageous)
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Minimum of 1–2 years’ experience in a front desk or receptionist role
Familiarity with multi-line phone systems and office equipment (e.g., printers, scanners)
Excellent verbal and written communication skills
Professional appearance and demeanour
Strong interpersonal and customer service skills
Ability to multitask and manage time effectively
Attention to detail and high level of accuracy
Ability to handle confidential information with discretion
Fluent in English (additional languages are a plus)

IHS Property Management

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