Introduction

The Risk & Investigation Data Analyst is responsible for managing, analysing, and reporting all data related to complaints, campaign performance, compliance activities, and training output within the Risk & Investigation environment. The role ensures accuracy of dashboards, supports investigations with validated data, identifies trends and irregularities, and provides decision-support insights for management.

Duties & Responsibilities

• Maintain and update the weekly dashboard (Campaign Data & Complaints Data).

• Ensure quarterly campaign data is accurately updated.

• Validate weekly data across all campaigns against dashboard datasheets.

• Receive and escalate Credico Portal complaints to Pakati.

• Record and follow up on Abacus outstanding cases.

• Provide weekly high-level complaint feedback for the Mastersheet Dashboard.

• Produce weekly, monthly, and yearly complaint statistics per campaign.

• Ensure complaint statistics match Credico Portal and Mastersheet records.

• Highlight key risks or trends requiring management attention.

• Compile weekly Active Track performance reports.

TRAINING & SUPERVISION REPORTING

• Prepare the Average Competency Report monthly.

• Prepare Monthly Numbers Reports for trainers.

• Prepare Trainer Survey Feedback reports.

• Prepare monthly Assessment Reports.

• Prepare Campaign Review Reports.

• Prepare ISA Training Reports.

• Prepare Abacus Assessment Reports.

GENERAL COMPLIANCE DATA SUPPORT

• Ensure ROD lists from Supervision are captured on the Credico ROD tracking list.

• Record ROD requests on the ROD Outstanding List.

• Update the Credico Portal with management-handled complaints.

• Assist with Additions for Operations.

• Assist with payment investigations by validating data.

OFFICE ADMINISTRATION & WORK ETHIC

• Complete all assigned tasks within deadlines.

• Maintain punctual attendance for meetings (online and physical).

• Demonstrate effective time management and prioritisation.

• Uphold professionalism in all interactions.

Desired Experience & Qualification

• Strong data analysis, interpretation, and problem-solving skills

• High attention to detail and data accuracy focus

• Advanced Excel skills (essential)

• Ability to build, maintain, and validate dashboards and reports

• Ability to identify trends, risks, and anomalies in data

• Strong reporting and communication skills for management insights

• Ability to work with multiple data sources and ensure data consistency

• Strong time management and ability to meet strict reporting deadlines

• Integrity, confidentiality, and compliance awareness

• Stakeholder management and follow-through on outstanding issues

QUALIFICATIONS & EXPERIENCE

• Diploma or Degree in Data Analytics, Statistics, Business, Finance, or related field

• 2–5 years’ experience in data analysis, reporting, or similar role

• Experience with dashboards, KPI reporting, and data validation

• Exposure to compliance, complaints, risk, or investigation environments (advantage)

• Experience in high-volume, deadline-driven reporting environments

• Advanced Excel required; Power BI/Tableau and SQL are advantageous

Interested?

Are you confident analysing trends, identifying risks, and presenting accurate reports for management decision-making?

Have you worked in a compliance, complaints, risk, investigations, or high-volume reporting environment?

Do you have experience preparing dashboards, KPI reports, or validating large datasets using Advanced Excel?

Credico Financial Services (Pty) Ltd

Latest Jobs

Risk & Investigation Data Analyst