Job Description
Attend to visitors and deal with inquiries on the phone and walk in
Hello, Future Receptionist
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
Manage costs / expenses within approved budget to achieve cost efficiencies
Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
Ensure efficiency in terms of answering the telephone, directing calls and ensuring the calls are directed to the correct individuals
Ensure all communications with clients are professional, resulting in compliments.
Resolve all customer queries efficiently, and within agreed timelines.
Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
Comply with governance in terms of legislative and audit requirements
Serve as first point of contact to FNB visitors, determine their needs and direct them accordingly.
Manage own development to increase own competencies
You will be an ideal candidate if you have:
Matric and additional certification in Office Management is a plus
2 - 3 years proven work experience as a Receptionist, Front Office Representative or similar role
Proficiency in Microsoft Office Suite
Professional attitude and appearance
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Excellent organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks
Customer service attitude
You will have access to:
Opportunities to network and collaborate.
Challenging Working
Opportunities to innovate.
We can be a match if you are:
Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to
Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
