Responsibilities
Strategy Enablement and Implementation
Lead the implementation and continuous improvement of PMO strategies as a support function, aligning with the business objectives of the Business Lines.
Design and embed PMO frameworks that govern non-customer-facing project execution across CS.
Create comprehensive project plans, outlining key milestones, resources, timelines, and risk mitigation strategies.
Serves as the central point of coordination for all Converged Solutions projects, ensuring that internal project deliverables are met on time and within scope.
Partner with senior stakeholders to ensure cross-functional project alignment and prioritization.
Coordinate with Customer Project Managers and BL Project Managers to ensure alignment between internal and external project milestones.
Operational Delivery
Manage a portfolio of complex, high-impact initiatives, ensuring timely delivery, resource optimization, and benefit realization. Ensure the execution of CS projects from initiation to completion, ensuring operational excellence.
Collaborate with internal project managers in BLs to ensure alignment of non-customer-facing project strategies with overall business objectives.
Lead cross-functional project teams, driving accountability, operational excellence, and performance outcomes.
Track and monitor project timelines, adjusting schedules as necessary to account for changes or delays.
Ensure the successful implementation of new platforms and strategic initiatives, focusing on operational efficiency and scalability.
Support capability development through mentoring and uplifting project management practices.
Set clear objectives and responsibilities for team members involved in projects, ensuring accountability and performance tracking.
Mentor and coach project team members, helping them develop their skills and achieve project goals.
Reporting
Provide strategic, consolidated project reporting and insights to senior leadership, enabling effective decision-making.
Maintain accurate, consolidated dashboards and documentation for project status, risks, and financials. Ensure accurate tracking of project deliverables and provide real-time updates on project progress and any challenges encountered.
Enable transparency and traceability across all internal initiatives.
Prepare and present regular project status reports, including key milestones, risks, and financial updates, to senior management and stakeholders.
Maintain clear documentation of project plans, status reports, and meeting minutes to ensure transparency and accountability across teams.
People & Culture Management
Enable and model healthy employee relations and collaborative teamwork. Coach and guide colleagues where required
Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
Take ownership of own personal development plans. Maintain self-development and knowledge in all required areas through learning and research
Identify own as well as functional training needs.
Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees' behaviour.
Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company's brand to be the employer of first choice
Governance, Policies, Procedures
Drive the implementation of project governance standards, tools, and templates that facilitate standardized project execution across both PMO and BL project managers.
Ensure clear project objectives, scope, and deliverables are defined and aligned with governance standards.
Document and maintain a project plan, incorporating timelines, resource allocation, and milestones, adhering to governance guidelines.
Maintain a governance reporting framework, providing timely updates on project progress, risks, and decisions required from governance forums.
Proactively identify project risks and issues, escalate them through appropriate governance channels, and monitor mitigation actions.
Ensure adherence to the organization's project governance framework, including approvals, decision-making processes, and required documentation.
Maintain a risk register in compliance with governance processes, ensuring all risks are tracked, evaluated, and managed.
Facilitate collaboration between internal teams and partners to drive joint initiatives and resolve issues.
Ensure effective implementation of (and compliance towards) legislative requirements and company policies, processes, and procedures.
Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery.
Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.
Qualifications
Education
Minimum 4-year bachelor's degree in project management, Business Administration, Engineering, or a related field.
Project Management Professional or PRINCE2 certification will be advantageous.
Experience
At least 7 years' experience in experience in project management;
Proven experience in managing both customer-facing and internal/non-customer-facing projects, ideally in the telecommunications or technology industry.
Experience in working with cross-functional project teams and implementing process improvements is highly desirable.
Experience with change management practices and the ability to work collaboratively across different business units.
Worked across diverse cultures and geographies.
