Job Description
To effectively manage the sales and service delivery model within a portfolio of clients through enabling and driving a team's performance to achieve objectives.
Track, control and drive the delivery of exceptional service through proactive, innovative and appropriate solutions which are delivered by the team.
Track, control and drive sales activities with the specific aim to achieve pre-determined team sales targets.
Proactively drive client conversions to main bank through salary deposits.
Actively coach team members to effectively resolve queries and complaints that are escalated.
Monitor and evaluate the team's adherence to relevant processes and compliance to legislative and audit requirements.
Ensure corrective actions are implemented immediately.
Track, control and implement changes to sales and service processes in order to improve efficiencies in delivery to clients.
Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
Actively coach team through providing advice about learning, solutions, products and processes with the aim to improve business performance.
Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve team performance, innovation, achieve efficiencies and increase competencies.
