Job Description
Old Mutual Group Assurance is a leading provider of Group Life, Funeral and Disability products in South Africa. You will be mainly responsible for the co-ordination and allocation of all tenders, and for tendering on the Group Risk Assurance product range
Role Description
Screening and analysing of New Business tender requests.
Compiling and analysing of claims experience for larger arrangements
Establishing and maintaining relationships with internal and external stakeholder
Respond to and resolve enquiries from various stakeholders and clients
Interpret requests from clients and deliver accordingly
Provide a hassle-free service to clients by attending to requests on time, presenting information in a professional manner, being flexible where appropriate and by being proactive in preventing potential problems
Conform to Service Level Agreements with relevant stakeholders
Provide quality service to clients/intermediaries - a passion for service excellence
Key Results Areas:
Documentation Processing
Provides an indirect service to customers and intermediaries.
Responds to immediate administrative requirements within procedure.
Follows standardised processes and provides administrative support in line with normal business functioning.
Delivers on daily production standards.
Uses standard administrative techniques to coordinate own work
Personal Effectiveness
Accountable for service delivery through own efforts
Strong work ethic
Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months
Makes increased contributions by broadening individual skills
Collaborates effectively with others to achieve personal results
Accepts and lives the company values
Ability to work under pressure and meet tight deadlines while maintaining high levels of accuracy and quality
Problem solving skills
Quality Assurance
Adheres to service and quality standards
Performs quality checks on own work
Performs quality checks on the teams work
Requirements
Matric (with Mathematics)
Insurance industry experience
Working knowledge of pricing and rating principles in a group risk environment
In-depth knowledge/experience working within and pricing in a Group Assurance/Risk environment is compulsory.
Proven numerical ability / mathematical reasoning skills
Computer literate and proficient in MS Office programmes e.g. Word & Excel
Have the ability to plan and prioritise effectively
Have sound analytical and problem solving abilities with a focus on attention to detail
Customer centric
Have strong communication and interpersonal skills
Work effectively with internal and external colleagues and clients to accomplish organisational and team goals
Enjoy working in a progressive environment
Skills
Communication
Competencies
Decision Quality
Directs Work
Ensures Accountability
Manages Complexity
Optimizes Work Processes
Plans and Aligns
Tech Savvy
Closing Date
25 May 2025 , 23:59
