Minimum Requirements:
Grade 12 / Matric
3 - 5 years' experience in a customer service or operations role within a warehouse or retail environment
Prior management/supervisory experience
Proficient in Microsoft Excel
Strong communication and coordination skills
Duties and Responsibilities
Store Orders Including Jabs
Monitor and combine electronic store orders with Jabs, ensuring alignment to the transport plan.
Email tonnage, transactions, and strike rate reports to relevant departments.
Daily Communication to Store Managers and Regionals
Engage stores daily for delivery feedback and resolve queries promptly.
Share promotion updates, manage overstocks between stores, and analyse store service trends.
Approving Transport Plan
Align the pick plan with the transport plan through coordination with Transport and Floor teams.
Ensure routing is cost-effective and orders are adjusted to suit delivery logistics.
Third-Party Logistics (3PLs)
Activate 3PLs when fleet capacity is exceeded, considering cost-effectiveness.
Communicate 3PL usage with Transport Planning and Outbound departments.
Managing Help Desk Queries
Resolve queries within SLA and provide weekly updates on outstanding issues.
Document queries for analysis and identify service trends.
Processing Transporter Invoices
Verify monthly invoices against store orders and highlight any discrepancies.
Sign off and submit invoices to DC Finance.
Arranging Night Deliveries
Coordinate with stores, transport, and security to execute night deliveries with 24-hour notice.
Adjust pick and transport plans to support night dispatches.
Staff Management
Oversee attendance, training, discipline, and ensure staff meet KPIs.
Conduct store visits to build awareness and assess team effectiveness.
Pallet Control
Reconcile pallets weekly and manage returns from stores and to suppliers.
Report non-compliance and communicate reconciliation in KPI meetings.
